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Secret Ballots and Government Notification?: What Employers Need to Know About Alternative Schedules in California

Monday, July 14th, 2008

Gas prices continue to soar, and hourly employees are feeling the pain as more and more of their paychecks go right into their gas tanks. People are turning down positions 15 miles away from their homes, citing gas costs as the reason, and employers, also faced with rising costs of doing business in a down economy, aren’t able to match candidate demands. Facing constant pressure to keep wages competitive and costs low, what is an employer to do?

Many companies are coming up with creative solutions to this problem, and are increasing employee loyalty and retention at the same time. Some companies have instituted free public transportation passes, or are even going so far as to coordinate carpools for employees. It used to be that providing paid parking was a benefit for most employees, but now the real benefit is the company that can help them get to work. Even for local employers on the central coast, where public transportation is very limited, companies might consider contracting with a vanpool service to provide additional commute alternatives to their employees.

Alternative schedules are another way of dealing with this issue, and one that employers are increasingly exploring. Alternative schedules include a 4/10 workweek (four, ten-hour days) or what is known as the 9/80 schedule, which allows employees to work a 9-hour day, and take every other Friday off. Employees reap the benefit of these alternative schedules in the form of reduced commute costs and more days off, and employers often see increased employee retention and satisfaction using these schedules.

However, instituting an alternative schedule requires more than just a decision. In fact, California wage & hour regulations require a very detailed, multi-step process involving secret-ballot elections and notification to the State of any alternative workweek. The detailed language of the requirements for alternative schedules can be found in the Wage Orders promulgated by the Industrial Welfare Commission. (As a reminder, too, every employer is required to post the applicable wage order for your business, so you should also be able to locate this information on the bulletin board with the rest of your required postings.)

A few of the basics that employers should be aware of is that an alternative schedule can be put in place for the whole company, or just a department or work unit. So for instance, you may find that an alternative schedule will really benefit your hourly manufacturing staff, but won’t make much difference for your highly-compensated administrative staff. Because of the formality of the election process, make sure you survey your employees first and find out what will work for them, and what will work for your business needs. This saves the cost of conducting an election, and then having to re-do it because you’ve instituted a schedule that doesn’t provide the staff coverage you need.

Prior to the actual election, an employer is required to provide a written disclosure to all the affected employees, “including the effects of the proposed arrangement on the employees’ wages, hours, and benefits. Such a disclosure shall include meeting(s), duly noticed, held at least 14 days prior to voting, for the specific purpose of discussing the effects of the alternative workweek schedule.” What follows is then a regulation-mandated election process, and then notification to the Division of Labor Statistics and Research of the new schedule.

Any employer considering implementation of an alternative schedule should walk through the process required by the Wage Orders, and should make sure that their HR department is involved in the entire process, to ensure compliance with the wage order and seamless integration with payroll and benefits.

Desperate times call for desperate measures, and even with the administrative burdens imposed by the State, many employers will see the benefit of instituting alternative workweeks. To make sure they’re legal, though, companies must make sure to comply with the IWC regulations, or risk severe penalties.


National Weather Service Issues "Excessive Heat Watch"; State Officials Issue Heat Illness Prevention Alert

Wednesday, May 14th, 2008

The National Weather Service has issued Special Weather Statements in regards to heat and an Excessive Heat Watch onTuesday, May 13, 2008. Such is the statewide concern over the potential hazards to employee health and well-being posed by this heat wave, state officials from the Divivision of Occupational Safety & Health, Department of Industrial Relations, and the Labor & Workforce Development Agency organized a conference call and issued alerts to employers and other stakeholders.

Although all employers have a duty to provide a safe and healthful working environment for employees, Cal/OSHA regulations now require any employers with outdoor worksites to provide training and have a written program on Heat Illness Prevention. Because of statewide high and possible record-high temperatures expected in the short term, and probably all summer, various California state officials have issued an alert to employers to remind them of the duties to provide Heat Illness training. The regulations, originally issued in 2006, require all employers with outdoor worksites to:

1. Provide heat illness prevention training to all employees, including supervisors.

2. Provide enough fresh water so that each employee can drink at least 1 quart per
hour and encourage them to do so.

3. Provide access to shade for at least 5 minutes of rest when an employee believes he or she needs a preventative recovery period. They should not wait until they feel sick to do so.

4. Develop and implement written procedures for complying with the heat illness prevention standard

The Division of Occupational Safety and Health has also provided the following information to help employers comply with the regulations:

TRAINING
Before employees can work outdoors, employers are required to provide them with heat illness prevention training. This mandatory training for supervisors and employees under the new standard includes the following information:
-Environmental and personal risk factors
-Employer’s heat illness prevention plan and procedures
-They need to drink water frequently throughout the day.
-Importance of acclimatization (allowing the body to adjust gradually to the work in high heat)
-Types of heat illness and the signs and symptoms
-Necessity of immediately reporting to an employer any signs or symptoms
-Employer’s procedures for responding to symptoms
-Employer’s procedures for contacting emergency medical services. This includes alternative modes of transportation
-Employer’s procedures for emergency communications. This includes the emergency response procedures such as location, local medical services, and communication alternatives.

Adjusting to the heat
One training component for employees on heat illness prevention is the importance of acclimatization, or adjusting to physical activity in hot weather. The body needs time to adapt to increased heat and humidity, especially when one is engaged in heavy physical exertion. Typically, people need four to fourteen days to adjust fully to significant increases in the heat. Cal/OSHA data reveals that most workplace deaths related to heat illness that occurred last year involved new employees who were on the job only one to four days and were unaccustomed to working in hot or humid weather.

While the heat illness prevention standard calls for employers to train employees on the importance of acclimatization, it is up to employers to determine what acclimatization procedures they will use. The best strategy is to allow employees, and especially new ones, to adjust to hot weather by gradually increasing to a full work shift and pace. On very hot days, other good strategies include timing the shift so that more work can be done during the cooler parts of the day, increasing the number of water and rest breaks, and using a “buddy system” so that workers and supervisors can monitor each other. Also, employees should be reminded of the cooling benefits of wearing loose fitting, light-colored clothing and a wide-brimmed hat, when it’s feasible.

SHADE

Recent safety and health data shows that all the surviving victims of heat illness had access to some shade during work periods, lunch, or at breaks. Under Cal/OSHA’s new standard, an employee working outdoors who wants to cool off must be provided with shade for 5 minutes at a time. Shade for heat illness recovery periods must be accessible to employees at all times. In industries other than agriculture, employers may utilize measures other than shade to provide cooling if they can demonstrate that these alternative measures are at least as effective as shade.

According to the new standard, shade means blockage of direct sunlight. Shade is sufficient when objects do not cast a shadow in the shaded area and there is sufficient space for the employee to be comfortable. Shade is not adequate when the temperature in the shaded area prevents cooling. You must avoid sources of shade such as metal sheds or parked cars that are hot from sitting in the sun. Also, tractors and other machinery do not qualify as sources of shade and have the potential to create an even greater hazard. If you have employees who work outdoors, consider some easy-to-assemble portable sources of shade, such as umbrellas, canopies, or other temporary structures. Buildings, canopies, and trees all can qualify for shade as long as they block the sunlight and are either ventilated or open to air movement.

WATER

The third component of the new standard requires an employer to provide employees, working outdoors, one quart of potable, fresh and cool water per person, per hour. In last year’s case studies, Cal/OSHA data revealed drinking water was present at all worksites, even though 78% of those who succumbed to the heat suffered from dehydration. Therefore, it is critical to keep drinking water accessible and remind your workers to drink it frequently.

WRITTEN PROCEDURES

The new standard requires an employer’s heat illness prevention procedures to be in writing and made available to employees and to representatives of Cal/OSHA upon request. These written procedures must include:
-How an employer will comply with the heat illness standard requirements.
-How to respond to symptoms of possible heat illness, including how emergency medical services will be provided.
-How to contact emergency medical services, and if necessary, how employees will be transported to a point where they can be reached by an emergency medical service provider.
-How they will ensure that, in the event of an emergency, clear and precise directions to the work site can and will be provided as needed to emergency responders.
-Employers are encouraged to integrate their heat illness prevention procedures into their Injury and Illness Prevention Programs (IIPPs). All the elements of the Heat Illness Prevention standard must be implemented to prevent serious illness to your workers. By protecting your employees from heat illness, you promote a healthier and more productive workplace.

To learn more about the shade, water, written procedures and training requirements of the Heat Illness Prevention Standard, visit http://www.dir.ca.gov/.


Personality Alignment 101

Wednesday, April 2nd, 2008

Workplace Personality Management Skills

One of the greatest challenges in management is how to get maximum production from the different personality types within the workforce. A manager needs to bring harmony to the chaos and what works with one personality type may totally alienate another. This article explores the latest tools available to help the manager understand their own style and the other personality styles within their team. These tools help the manager understand how to interact with the other personality types to create better business results. This creates a work place that is a more enjoyable for both the Manager and the Employee.

Have you ever had an employee who just didn’t seem to click with you? Or perhaps you’ve been the employee, frustrated with your own supervisor’s management style. It can be difficult to know how to overcome this barrier effectively.

In my role as a coach to managers and supervisors, I’ve noticed a basic assumption that most of them have, which is: “I should know how to do this.” If you take a moment to examine this expectation, that two strangers brought together because of shared professional ability should immediately click and work well with each other, it’s clear that it just isn’t realistic.

Starting from the beginning then, how do you build an effective working relationship with the people you supervise? And does it really matter?

The quality of the relationship between Manager (executive, director, supervisor, team leader) and employee significantly impacts employee performance. Managers and employees who understand each other’s style are highly productive and engaged. However, Managers who are “out of sync” with their employees often cause low productivity, dwindling morale and high excessive employee turnover.

*A significant factor that drives employee engagement and productivity is their relationship with their boss.

* Research consistently shows the primary reason employees leave a company is because of conflict with their Manager.

The more a Manager understands an employee, the more effective they can be. There are many ways to build a foundation of understanding. The first key is to understand yourself. Take a few minutes to make an honest assessment of your management style.

How do you communicate with those you supervise? Do you prefer email, phone, in-person? Do you like small talk and pleasantries, or do you get right to business?

What is your style of feedback delivery? Do you give ongoing feedback? Do you wait until something very positive or negative has happened to warrant an actual meeting or memo?

What are your expectations for updates on work duties? Do you expect regular status reports, or do you expect the employee to just get the job done when you assign them a task?

How do you respond to questions from employees? Do you like people to approach you as questions come up, or do constant interruptions just irritate you? Do you prefer to have questions emailed to you in one batch?

There are no right or wrong answers on these. The important thing is to understand your style, so you know your own strengths and weaknesses. From there, you can start to use these same questions to evaluate your employee’s work style. These are just a few questions to get you started; there are many other things you can measure and assess in understanding your work and management style.

However, if you do have an HR Manager or other coach or mentor available, I highly recommend that after making your self-assessment, you then look at areas where you can refine your style to be more effective. Do you have an employee who loves to stop at your desk and chat about inane questions? If you prefer to be business-oriented and direct in your interaction, rather than just cutting the employee off, you may shift your style to meet in the middle. By asking a simple question, whether weather-related or weekend-plan related, and really listening for a minute or two while they answer, you can establish a relationship with that employee that’s going to help them feel more appreciated and engaged.

Another valuable tool that YPP uses with its own corporate employees and with many of our clients is an assessment designed to measure this very issue. At YPP, we use the Profiles WorkForce CompatibilityTM, which is a valuable management tool that combines insight into the unique working characteristics that can impact the employee/manager relationship, along with actionable information on how the employee and Manager can best work together. Click here for more information about this assessment tool.

Every employee/manager relationship is unique and requires a different management strategy to achieve best results. For example, the relationship and management strategies between a highly decisive boss and a highly decisive employee will be significantly different than the relationship the boss has with a less decisive employee. The decisive employee thrives on quick decisions, while the other will be more methodical in their decision-making approach, potentially conflicting with the faster-paced Manager. A “one size fits all” management approach used for both employees will likely result in frustration for everyone.

There is no best-practices manual for understanding today’s workforce, but understanding, knowing and tailoring corporate job offerings to a changing workforce puts an organization and its decision-makers in control in order to raise engagement levels.

Engaged employees are excited and enthusiastic about their jobs. They resist distractions, tend to forget about time and routinely produce significantly more than the job requires. They enjoy searching for ways to improve circumstances and volunteer for difficult assignments. They also encourage others to higher levels of performance. Finally, they are proud to be involved with their organization and are more likely to stay with the company. In the end, there are many benefits and advantages to understanding engagement levels. Companies with this knowledge have higher retention rates, superior customer service and realize enhanced bottom-line results.

By knowing your own style as a manager, knowing your employees’ styles, and taking decisive action to bridge the two, you are actually contributing to the bottom line of your business. Whether accomplished by careful observation or assessment, the maxim “know thyself” is essential for every manager to follow.


Cell Phones: More phones, more problems

Tuesday, February 26th, 2008

Last month we brought you guidance from Eric Schweffler of BLH&K on emerging issues with cell phones and the tax arena. Gauging from the response, it seems that cell phones are an area of increasing concern for employers.

Cell phones and PDA’s, not to mention beepers and iPods, have brought a whole new bundle of issues to the doorsteps of employers. Some of these issues include overtime pay, horribly annoying rings, driving safety, employees taking personal calls at work, loss of confidential information (due to cell phone cameras,) and inappropriate material in the workplace (if you think there’s any shortage of obscene or offensive cell phone screen backgrounds or ring tones, think again.)

Each of these issues is potentially a major problem, but my goal in this article is to hit a few high points for employers contending with a wireless workforce. Cell phones are actually at the intersection of a number of different policies, from harassment to confidentiality, so I’ll highlight a few of those below.

We’ve all heard the ringtones in the office, from the country-western ballads to the heavy-metal version of Swan Lake (really.) Any good cell phone policy should include requirements of quiet, unobtrusive ringtones, if they are allowed at all. Because of the increasingly frequent disruptions, some companies require that all cell phones be turned to silent or vibrate during the workday, while others require that personal cell phones simply remain off except for breaks and meal periods.

One primary consideration in creating your cell phone policy is safety. Statistics have consistently shown that people using cell phones perform tasks less safely, whether it’s driving or operating equipment. Many companies that require use of moving equipment, including construction, manufacturing, and others, have instituted policies requiring that personal cell phones remain in cars or lockers during work hours. Other companies limit use of cell phones while driving, and require people to pull over to make calls, or at least use hands-free devices.

As a reminder to everyone, hands-free devices are required by law for everyone using cell phones while driving as of 7/1/08, so all cell phone policies will need to include this at that time.

For companies with sensitive, confidential information, such as customer data, product designs, business plans, or anything else, it’s wise to include cell phones and other electronic cameras or video or sound recorders in your confidentiality policy. This type of technology presents a serious potential for information loss by employers, so it’s important to make sure that your policies are crafted to address this.

Aside from outgoing information, another primary concern with this technology is incoming material. Aside from ringtones, most cell phones now have customizable backgrounds and can store photos or videos. As one manager learned when opening an employee’s cell phone to admire it, even cell phone screen savers have the potential to violate harassment policies. (This particular manager wasn’t easily shocked, but said that in this case, she was shocked. The employee was told to ensure that anything she brings into the workplace is in alignment with the harassment policy, so the explicit video needed to be removed from her cell phone, since she had that out in her workspace.)

Harassment policies should make sure to address personal items in the workplace, such as cell phones, PDA’s, iPods, screen savers, incoming emails, and personal laptops used in the workplace.

Another rapidly growing area of concern for employers is text messaging. How many times have you walked over to an employee’s desk to find them silently texting away while you thought they were working? Some employers are more relaxed than others about this type of activity, but employers should recognize its potential (along with internet surfing) to be a time and productivity drain on employees. And because it’s silent, you may not even know it’s occurring. A well-drafted and even better-communicated policy is essential to make sure your employees aren’t using your work time to text.

The last cell phone issue we’ll look at in this article is the issue of overtime. For your exempt managers and executives, answering phone calls and emails from home is no issue, since they are expected to work the job, rather than the hours. For the non-exempt employee, though, who is checking their work email at home or answering or making cell phones calls outside of their normal work hours, overtime issues do arise. Since they are conducting business, you are required to pay those hours worked. However, if you have an employee working unauthorized overtime, you can approach that problem from a disciplinary standpoint.

Employers should make sure, though, that any hours worked (including on the phone from home or checking email remotely) are reflected on the timecards of non-exempt employees, even if the employee says they’re happy to take a few calls at home. If it were ever to come in from of the Department of Labor Standards Enforcement, if the employer has no records, the employee’s word on what they worked is often taken.

A well crafted, customized cell phone policy is now an essential in most businesses to address the growing issue of cell phones. Make sure it includes elements of when the phone can be on, can be answered, what the guidelines are for personal calls in general at work, appropriate material (including ringtones) on personal cell phones and PDA’s, confidentiality of work material, safety, and any other areas that need to be addressed to protect your business.


FMLA: New Categories; More Time Off Work; More to Comply With

Thursday, February 7th, 2008

On 1/28/08, the President signed a new law that expands the Family and Medical Leave Act (FMLA), providing leave rights for military families that is causing a new look at companies’ FMLA policies. The law went into effect as of that date, so it’s a mad scramble now as employers struggle to understand the policies they must now comply with.

As these new laws are not backed up by detailed regulation yet, the advice of a qualified HR or legal professional is essential ensuring compliance with the complex requirements of leave administration.

First, some employers are confused about the intersection of USERRA with these new FMLA leaves. USERRA is for actual deployed military members. The new FMLA leaves are for the people who stay back home, such as family members.

There are two new types of leave under the FMLA: “Qualifying Exigencies” and “Service member Family Leave.” An employer is still required to cover health insurance, follow the notification requirements, and all the other current FMLA rules. The best way for an employer to think about this is that these are two new categories of leave under the current FMLA; in other words, these are amendments, not entirely new types of leave.

“Qualifying Exigency Leave” is for an employee whose spouse, son, daughter, or parent is on active duty or is called for active duty in support of a contingency operation. The Department of Labor has not issued regulations on the exact definition of “qualified exigency” leave yet, so until then the DOL is encouraging employers to provide this type of leave to employees even though they won’t be enforcing it until the regulations are promulgated. Probable examples of this type of leave would be a spouse taking leave to arrange for child care, to see a child off or welcome a child home, to attend pre-deployment briefings, to attend family support meetings, or to attend reintegration briefings. This is clearly intended to be a broad category of leave, so it’s essential employers act in good faith and stay on top of the regulations as they are issued. In the meantime, make every attempt to accommodate this type of leave if it does arise before official guidance from the DOL is issued.

It’s important to note that the definition of “son” or “daughter” in Qualifying Exigency leave conflicts with the existing definition of those terms in the current FMLA regulations. It’s anticipated that the DOL regulations will address this discrepancy and provide guidance. The definition of parent is a biological parent or one who stood in-loco-parentis for the employee.

Active duty covers a broad array of potential military assignments during a war or national emergency, and this definition is governed by US code 101(a)(13)(B) of Title X. It covers assignments besides those which involve direct combat.

Qualifying Exigency leave is 12 weeks during a 12-month period, and is calculated the same way that any other FMLA leave is calculated by the employer: using the calendar year, roll-forward, or roll-back methods. Qualifying Exigency leave is integrated with all other FMLA reasons, so if an employee has taken 8 weeks of leave for a personal medical issue, and then requests Qualifying Exigency leave under the FMLA, they would have 4 weeks available.

Next of kin means the nearest blood relative of the Servicemember. This is likely to affect employees who are outside the traditional FMLA categories, such as brothers, sisters, aunts, uncles, and grandparents. Keep in mind that someone who qualifies under “in-loco-parentis” might qualify that employee under the “parent” category rather than “next-of-kin.” The DOL may issue some further guidance on next-of-kin, as there is nothing in the regulations making a determination of that term. For instance, what if there are two brothers of a servicemember?

One way for employers to prevent potential abuse of the next-of-kin provision is to ask what brothers, sisters, aunts, uncles, grandparents are service personnel in advance of any requested leave, or to list servicemembers they are potentially next-of-kin of.

The definition of “serious injury or illness” is different under Servicemember leave than under the other types of FMLA, as it requires that the injury or illness must have occurred in the line of active duty.

Employers should remember that providing “psychological comfort” also qualifies as a reason for leave under FMLA, including Servicemember leave. For this type of leave, an employer can ask the employee to specify the type of care they will be providing for the injured Servicemember.

For intermittent leave, it’s very important to get certification of the nature and schedule of the care to be provided, as the regulations seem to indicate that employees can take Servicemember leave on an intermittent basis as well.

Employers should immediately amend or supplement their FMLA policies. An employer is still required to give employees general notice of their rights under FMLA, so employers can post an updated policy on the employee bulletin board while we’re waiting for official postings from the DOL. Handbooks should also reflect the revised policy.

Employers also need to determine if they will comply with the general provisions of the Qualified Exigency leave while the specific regulations are pending. Supervisors and managers will need to be trained on these new requirements, and employers will need to update their forms to reflect the new leaves, such as revising the questionnaire regarding covered family relations.

Until the regulations are finalized for the Qualifying Exigency leave, some very broad situations may fall under that type of leave, such as staying home to care for children after a spouse has been deployed.

Because of the new length of these leaves, it’s possible that employers will face long-term employee absences, so cross-training employees in anticipation of such circumstances may benefit employers. There is no hardship or unreasonable provision of the FMLA that would allow a covered employee to deny the leave to a covered employee.

People on Servicemember leave in California may qualify for the Paid Family Leave program, which provides up to 6 weeks of salary replacement. But because few people can afford to take 20 weeks of unpaid leave, employers may want to consider adding a leave donation program as a way to support the family members of injured Servicemembers. Such programs can demonstrate the company’s solid support of our Servicemembers, and build morale and team identify by setting up a structure for employees to help each other.

Another wrinkle for California employers is the recent passage of a bill establishing leave rights for Military Spouses. This new leave will need to be integrated with CFRA and FMLA as well as PFL. So far 2008 has dramatically increased the complexity of leaves that California employers must contend with, and the advice of a qualified HR or legal professional is highly recommended in dealing with these complex situations.


New Law Requires Employers to Send Additional Notification with W2’s

Tuesday, December 11th, 2007

A new law, AB 650, which many employers are just finding out about, requires employers to send language out to all employees receiving W2’s about their eligibility to file for Earned Income Tax Credit. The law is effective 1/1/08, and the notice must be sent out within one week of the W2 itself, and must include the following language:

“Based on your annual earnings, you may be eligible to receive the Earned Income Tax Credit from the federal government. The Earned Income Tax Credit is a refundable federal income tax credit for low-income working individuals and families. The Earned Income Tax Credit has no effect on certain welfare benefits. In most cases, Earned Income Tax Credit payments will not be used to determine eligibility for Medicaid, Supplemental Security Income, food stamps, low-income housing or most Temporary Assistance for Needy Families payments. Even if you do not owe federal taxes, you must file a tax return to receive the Earned Income Tax Credit. Be sure to fill out the Earned Income Tax Credit form in the Federal Income Tax Return booklet. For information regarding your eligibility to receive the Earned Income Tax Credit, including information on how to obtain the IRS Notice 797 or Form W-5, or any other necessary forms and instructions, contact the Internal Revenue Service by calling 1-800-829-3676 or through its web site at http://www.irs.gov/.”

For YPP PEO and HR Services clients, we will take care of mailing out this new notice to employees and former employees receiving W2’s this January, so if you are a current YPP HR client, there is nothing you need to do!


The Dark Side of Corporate Culture

Tuesday, December 11th, 2007

In a historic decision published today by the Ninth Circuit Court of Appeals, class status was granted to 1.5 million current and former female employees of Wal-Mart. In Dukes v Wal-Mart, Patricia Dukes and other similarly situated women are suing Wal-Mart for gender discrimination. While the merits of the case are still to be determined in the trial, this decision allowed the female employees to move forward with their class action suit. One of the primary arguments of the plaintiff was that because Wal-Mart has such a strong corporate culture, that anything the central office declares is policy is carried out by the individual stores. And because the plaintiffs are alleging that Wal-Mart’s broad corporate policies discriminate against women, including paying them less than men and promoting them more slowly, that’s bad news for Wal-Mart.

The message this case carries for employers, so far, is that despite all the hype and fads, a strong corporate culture isn’t automatically a good thing. Make sure, with your executive team and including your senior HR executive, that your corporate culture is positive, equitable, and promotes compliance with the law.

You can read the actual decision and learn more about the case at: http://caselaw.lp.findlaw.com/data2/circs/9th/0416688op.pdf.


EAP: Not as Boring as You Think!

Tuesday, November 6th, 2007

For most people, the acronym “EAP” is like valium for the ears: part of the 401(k), HSA, ADA, FMLA alphabet soup that seems to come with HR. Probably even reading that sentence made you a little bit drowsy, right?

But it’s worth your while as a business owner or manager to prop your eyelids open and spend some time considering an Employee Assistance Program (EAP) for your business. You might find that the potential for cost savings, rising employee morale and retention, and a strengthened employment brand are enough to perk you right up.

What is an EAP? It’s a program offered by employers to their employees as a confidential resource for employees with all different types of problems, whether with family, work, personal, relationship, financial, legal, childcare, adult-care, or others. The basic theory behind EAP’s is that what you invest in providing these services will be returned to you (and more, hopefully) in the form of lower insurance premiums, lower workers’ compensation claims, less absenteeism, less presenteeism (showing up for work but underperforming, a growing concern for many employers,) and less abuse of sick and PTO leaves.

According to Helen Darling, president of the nonprofit National Business Group on Health, about 217 million workdays are lost annually because of a lack of productivity stemming from mental health and substance abuse disorders, and those lost days cost U.S. employers $17 billion annually.

And EAP’s are not just for the employee with a serious mental illness or drug addiction problem. How many employees are not at their best at work because they’re distracted by childcare issues, marital problems, trying to find care for aging parents, financial concerns (including mortgage woes), or legal issues? By assisting your employees with these problems by providing an EAP (and a strong communication program to roll it out and continue ongoing education,) you may be strengthening your bottom line.

You can even gain national recognition as an employer of choice, as five firms recently did during the National Business Group on Health 2007 Joint Forum. Aetna, Cisco Systems, Delta Air Lines, GlaxoSmithKline, and Pitney Bowes all were recognized for their outstanding programs in wellness and employee assistance. In the era of a tight labor market, supercompetitors like Google, and the retirement of a generation, employers need to do everything they can to distinguish themselves as an enticing, strong, stable employment brand. An EAP, especially as part of a well-considered benefits package tailored to your demographics, can be a valuable tool in cementing your employment brand.

Because the return on investment for an EAP can be so significant, YPP recently added one for its employees. By adding a strong EAP to our established wellness program, and rolling it out with well-planned communication and education, we anticipate seeing a reduction in costs in many areas, and improved morale, retention, and productivity at our clients.
To learn more about the award-winning employer programs listed above, visit http://www.businessgrouphealth.org/.